FAQs

1) What is a video-invitation?
2) Where can I watch video-invitations?
3) Which duration a video-invitation has?
4) What can you offer me for my guests of previous generations who are unfamiliar with DVDs and computers?
5) Can I include any wording in a video-invitation?
6) Where do you physically deliver video-invitations?
7) How can I order my video-invitations?
8) Which anticipation should I order my video-invitations?
9) How do I receive my paper invitations?
10) How does the process work?
11) Which things can be modificated in paper invitations?
12) How do I send my photos, music, etc.?
13) How can I pay?
14) Can I see how the work looks before you finish?
15) Copyright information

1) What is a video-invitation?
A video-invitation is a participation in video format, containing photos, music and what you want to say or write in it. Physically is a printed DVD with its own case, or a only available online video, depending on the chosen plan.
2) Where can I watch video-invitations?
The video-invitations are edited in video format, so you can watch them in any conventional DVD player or computer.
3) Which duration the video-invitation has?
It has an approximate duration of 1 and a half minute.
4) What can you offer me for my guests of previous generations who are unfamiliar with DVDs and computers?
Plan PRINT includes the high resolution design of an invitation card that you can print how many times you need at home, photo lab or printing house, getting paper invitations on very high quality.
Plan CARD gives you printed personalized invitation cards, thank you cards (or reception cards), gift tags and envelopes for the invitation cards.
5) Can I include any wording in a video-invitation?
No, due to esthetic reasons we only include your personal data and data of your event.
6) Where do you physically deliver video-invitations?
We deliver anywhere in the world, with courier service.
7) How can I order my video-invitations?
Go to the "contact" section and complete the form. As soon as possible we will contact you informing in detail how our system works and requirements.
8) Which anticipation should I order my video-invitations?
Our work is usually finished in 1 week or less, but you should add the delay of shipping to your home by the courier service (it is variable and depends where is the delivery).
9) How will I receive my paper invitation cards?
If you choose PLAN PRINT, you won't receive paper invitations physically, you will receive via e-mail a JPEG or PDF file suitable for high quality printing.
If you choose PLAN CARD, we will deliver your invitation cards via courier service.
10) How does the process work?
+ Fill out the contact form.
+ We'll send you a payment order.
+ Make the payment.
+ We will contact you via e-mail to send us your wordings and photos to begin our work.
+ If you choose plan PRINT or CARD, we'll e-mail you a proof for approval.
+ Once approved, and depending the chosen plan, we will send you your invitation cards with courier service, we will send you your DVDs with courier service, upload your video-invitation to a website, and e-mail you the final JPEG or PDF file for you to print any times you need, and an e-card for use as a reminder.
11) Which things can be modificated in paper invitations?
+ Personal photos.
+ Fonts (type and color).
+ Wording.
+ Complete color scheme.
+ Arrangement of graphic elements (if your product choice allows).
12) How do I send my photos, music, etc.?
By e-mail, compressed in zip or rar format.
13) How can I pay?
Payment is online through Paypal (you can use your Visa, Mastercard, American Express, Discover, bank account, etc.). Additionally, Argentina residents can pay cash with Rapipago, Pagofacil and Provincia Pagos also.
14) Can I see how the work looks before you finish?
If you choose plan PRINT or CARD, we'll e-mail you proofs for approval until you will be 100% satisfied. If you choose plan DVD or WEB, you'll only see your video-invitation after work is finished.
15) Copyright information
EL SUR DEL CIELO maintains the copyright on all designs. The digital file that we provide you is to be used strictly for personal reasons and not to be used in conjunction with any resale of the design or elements within that design. It is very important to note that for copyright restrictions on the Characters only permits graphics to be used for one time only personal use such as birthday parties. Not all photo labs are aware of this policy and if you have issues with a photo lab refusing to print for you, just go to another local photo lab or print at home yourself.